At Primary Pergolas, we strive to provide our customers with the highest quality products and exceptional service.
How to Initiate a Return:
To initiate a return, please follow these steps:
- View manufactures return policy listed in warranty information included in product image gallery.
- Contact Primary Pergolas to initiate process if requirements specified in manufactures warranty information are met.
To be eligible for a return, the item must meet manufacture warranty requirements.
Exchanges:
If you would like to exchange your item for a different size, color, or model, please contact our customer service team to arrange for an exchange. Exchanges may be subject to availability and additional shipping fees.
Damaged or Defective Items:
See manufacture warranty info for details.
Policy Last Updated: [03/20/2024]
